Warranty Policy

Product warranty policy at Sk school distribution center of SK Retail Marketing (called SK Company)

I. Warranty conditions

Product warranty is: fix defects, technical problems occur during the warranty period due to manufacturer errors.

1. General provisions on warranty:
The product is free of charge if the product is still in the warranty period counting from the date of delivery, the product is warranted within the warranty period written on the Warranty Book, Warranty Stamp and according to each carrier's regulations. The production relates to all technical problems.
Have warranty card and warranty stamp of the company or distributor, firm on the product. In case the product does not have the serial number written on the warranty card, there must be warranty stamps of SK Company (including the original warranty stamps).
2. Cases not covered by warranty:
Product has expired warranty or warranty card lost.
The barcode number and serial number on the product were unidentifiable or wrong compared to the warranty card.
Types of accessories attached such as: Connection cables (signal cable, power cable ...), batteries, remote control ....
Data, documents, documents and software provided for free, stored together with the product (including during the warranty period).
Arbitrarily dismantling, repairing by individuals or technicians who are not employees of SK Company.
Products exploded or damaged due to mechanical impact, deformation, falling, breaking, impact, scratching, damaged by moisture, rust, water flow, animal intrusion, natural disasters, fires. , using the wrong voltage specified.
Damage to specific cases such as bent or broken components, cracked shells, shells, fire, dents, rusty and oxidized circuits.
Warranty card, warranty stamp is torn, no warranty stamp, warranty stamp overwritten, or warranty stamp is modified (including the original warranty stamp).
Warranty does not cover shipping and delivery.
In some cases, there is no warranty for any signs that an insect has entered the device.
Unusability due to forgotten or lost security passwords.
In case your product is affixed with SK company's warranty stamp or the information on the warranty card is mistaken. In this case, the warranty department will compare with the original slip saved at the company. The software bill of the company or the information of distributors, firms, other customers buying the same product at the same time, if there is a deviation, your product is not covered by the warranty (maybe warranty stamps The company lost and was taken advantage of to stick on the device or make small mistakes when importing and printing). Wish you sympathize.
II. Policies committed to warranty, maintenance, return delivery:
1. Product renewal policy:
Innovation within 07 days for retail customers, project business customers and 07 days for wholesale customers, if unfortunately the product generates technical errors can not be overcome (due to manufacturer technical errors) and confirmed by the authorized Technical or Technical Department of the authorized Authorized Service Station, SK Company will exchange a new product equivalent to the model the customer has purchased.

Change conditions:
Do not violate the warranty conditions or form errors such as scratches, scratches, dents distortion, yellowing, blurry, cracked, broken, indelible letter marks….
Full packaging, foam boxes, catalogs, components, gifts, vouchers, purchase invoices, warranty cards ... (if any).
If the above conditions are not met, the decision to change belongs to SK company.
Note: After the above time or the case is not eligible for barter, all products will be warranted in accordance with regulations and general policies of brands and distributors. In case of any reason that the company returns a long time, SK company is responsible for updating information, status, prompting, negotiating with the company, the distributor and the customer and can export the goods to the customer ( if available loans are available).

2. Product warranty policy:
For customers in the inner city, within a radius of 10 km can bring directly to the SK company's insurance center for warranty, the technician will receive, check and notify customers.
For customers in suburban areas or provinces, warranty products can be sent via a third party (garages, cargoes, coaches or transport units, cpn), customers bear all costs. about shipping.
All products that customers bring to the warranty must carry a warranty card (if any), or proof of purchase.
Warranty processing time is 72 working hours, excluding public holidays, New Year holidays and weekends.
The warranty period for all days of the week except Sunday, the warranty period in the afternoon of all days of the week, except Sunday.
3. On-site warranty policy:
A. On-site warranty policy Applies to customers in Hanoi city. HCM, Hanoi, Can Tho

In case customers want to guarantee at home or work, SK company has warranty service in place for customers for a fee of 1,000,000 VND / 1 year, the time of application is 4 times, with a radius of 15 km from TT TT company SK. (Applicable to projectors, audio aids, projector components, screen